Policy on purchases

You are authorized to access the Site and to purchase products only for personal use. Illegal resale will result in the seizure and cancellation of the product and possible legal action.

Any illegal or unauthorized use of the Site to sell products, copy the Site, or involve the use of a robot, a search engine or another automated device may lead to an investigation and, possibly, legal action against you.

The Festival does not guarantee that its Site is free of errors, or that it is safe from interruption, cyberattack, service failure or temporary outage coming either from the Site or a third party, nor that it will provide all of the results you hope for through your search or the use of its contents or links. The Site and its contents are provided as is. The Festival is not liable for any type of direct or indirect damage resulting from the use of its Site. The Festival does not guarantee any outcome from the use of its online shopping system.

The ticket holder acknowledges and accepts the risks involved in participating in the various activities offered by the FMG. Ticket holders assume full responsibility for any risks arising from the activities and waive all claims for physical or material loss or damage resulting from any cause whatsoever suffered by the ticket holder before, during or after the event. Any person who fails to comply with all rules and regulations will be required to leave the event without a refund and may be held liable for any loss or damage to property or personal injury. In addition, he/she may be held responsible for any loss or damage resulting from this.

All tickets are non-refundable and non-exchangeable.

By purchasing access to the FMG (daily ticket/5-day pass) or by your presence at the various public event sites, including the FMG Campground, you grant the FMG the right to use your image, likeness, actions and statements in any transmission, publication or reproduction of the event in any manner or circumstance whatsoever, without further permission or compensation. Ticket holders and festival-goers present at the event waive all claims arising from the capture of their image while on the premises where the event is taking place and the use and distribution of this image for promotional or other purposes.

You may change the use that may be made of this image at any time by contacting us at fmg@montgolfieresgatineau.com.

All prices indicated on the Site are in Canadian dollars. All prices are before taxes.

The Festival accepts Visa or Mastercard credit or debit (Interac) payments.

You must fill out all of the fields in the identification form. You must indicate your name as it appears on your credit card.

For each product, the maximum quantity is fixed at 10 per transaction. It will be possible to purchase different products in a single transaction. Each individual must have a ticket, regardless of age, except for babies under 2 years old.

All children aged 10 and under must be accompanied by an adult. Children between the ages of 2 and 10 must have their own ticket to enter the Festival site. The ticket is free for general admission. Some areas, such as the VIP Lounges, the VIP Terrace and the Front stage are subject to the same admission fee as a person aged 11 and over.

The purchase of general admission access to the site (5-day pass or daily ticket) does not guarantee a place at the shows. The first-come, first-served rule applies. In the interest of public safety, the FMG, in consultation with the Gatineau police, reserves the right to take appropriate measures, including restricting access to the site. VIP access holders (Front Stage access, VIP pass and VIP Lounges access) are guaranteed access to shows on the Loto-Québec Stage for the evening on which they hold one of these accesses.

Free admission will be provided to an accompanying person of a disabled person holding a Companion Leisure Card (CAL) (carteloisir.ca/en) or an Access 2 Card (access2card.ca). Limited quantities may apply for some products. Please send us a photo of your card to fmg@montgolfieresgatineau.com with your phone number. We will call you to confirm the validity of your card to purchase your ticket and get a second one for free.

Each product purchased will give access to the day or days mentioned on the e-ticket. It is your responsibility to check the timetables which may differ each day and the exclusions of the different products.

Orders will only be processed after addresses and other billing information have been verified. If any information is incorrect, to avoid any delays in shipping your items, a client service representative will contact you. If we are unable to reach you after three attempts, we reserve the right to cancel your order.

After completing your purchase, you will be able to see your invoice on your screen, and you will receive a copy of it by email. If you do not receive it (on the screen or by email) after having submitted your payment information, if you receive an error message, or if there is a service interruption during the transaction, you must contact client services at fmg@montgolfieresgatineau.com (or by phone at 819 243-2330 or 1 800 668-8383) to check whether your order went through. The Festival is not liable if you believe that your order was not processed because you did not receive a confirmation.

Tickets purchased are only available in electronic format. You have the choice of printing your ticket or presenting it directly on your smartphone. After your purchase, if you cannot find your e-tickets in your inbox, please check your spam folder. We suggest that you download your ticket onto your mobile phone as soon as you receive it so that you have it to hand at the event.

The reproduction and modification of the different products sold by the Festival are strictly forbidden. Any person having made any modification or reproduction of the various products of the FMG will be refused access to the Festival for the duration of the event. In this situation, the FMG reserves the right to seize and cancel the product, the related order, and any other purchase/reservation made by the person charged with the offence or the buyer of the product concerned. Possible legal action may be taken.

For security purposes, anyone wishing to participate in the FMG is encouraged to purchase tickets through our website. The FMG accepts no responsibility for illegal ticket purchases made on unofficial (or non-affiliated) resale platforms. If you purchase your tickets outside of the FMG Site, you may be purchasing a fraudulent or cancelled product and may be subject to the same penalties as set out in the paragraph above.

When you purchase a product through the Festival’s online shopping system, you authorize the Festival to collect data on your Visa or Mastercard credit or debit (Interac) card and debit your account for the full amount. The Site securely transmits the information to Paysafe, which determines the validity of the transaction before accepting or refusing it (insufficient funds, card reported stolen, etc.). Once that step is completed, you will receive an invoice by email, with a transaction number or a transaction refusal, depending on whether the transaction has been approved. That step can happen instantly or may take time, depending on the volume of traffic or the ability of Paysafe to respond. If you do not receive a payment confirmation number or a refusal notice (in the form of an invoice) after submitting your payment information, if you receive an error message or if there is a service interruption during the transaction, it is up to you to contact client services at 819 243-2330 or at 1 800 668-8383 to check whether your order has been processed. The Festival cannot be held liable if you presume that your order has not been processed if you do not receive a confirmation.