Q&A

At parc de la Baie, Gatineau

988, Saint-Louis Street

Gatineau (Quebec) Canada J8T 2S4

Phone: 819 243-2330 / 1 800 668-8383

Email: info@festivalfmg.ca

FMG

165, Saint-Antoine Street

Gatineau (Quebec) Canada J8T 3M6

For full details about volunteers and the benefits of donating your time to the FMG, click here.

Yes, you can submit your application by clicking here. Only selected artists will be contacted.

See what the FMG is doing to promote sustainable development here.

The 40th edition of the FMG will take place from Wednesday, September 1 to Sunday, September 5, 2027.

Yes. Chairs will be permitted in certain areas in front of the stage. Chairs are not accepted in the Rogers Front Stage area.

Yes. The FMG has a raised platform to accommodate wheelchairs in complete safety and with an unobstructed view of the Loto-Québec Main Stage and the hot air balloon lift-off. Space is limited. Access is determined on a first come, first served basis. A wheelchair access mat provides an obstacle-free path to this platform.

Yes. Children 10 and under must be accompanied by an adult to access the Festival site.

No. Pets are not allowed on the Festival site, with the exception of guide or assistance dogs.

Smokers are invited to use the areas identified for this purpose as a mark of respect for other festival-goers.

It is forbidden to smoke cannabis on the Festival site.

Yes, strollers are allowed on the Festival site. However, strollers and Kids’ wagons are not permitted in the VIP section (Rogers Front-Stage, Tanguay VIP Lounges and KO-LAB VIP Terrace).

All found items will be kept at the Lost and Found tent directly on the Festival site until September 5.

After that, they can be retrieved at the FMG office at 165 Saint-Antoine Street, Gatineau (Québec), J8T 3M6.

Items will be kept for a period of 90 days.

Unclaimed items will then be donated to organizations in the Outaouais region.

5-day pass: access to the Festival site in general admission for the 5 days of the event.

Daily ticket: general admission access to the Festival site for the day of your choice (day chosen at the time of purchase).

Purchased tickets will only be available in electronic format. They will be emailed to you after your purchase.

You have the choice of printing your ticket or presenting it directly on your smartphone, for contactless admission.

If you are having difficulty picking up your tickets, please contact us at 819-243-2330.

All sales are final. You should carefully check the choice of your products and the dates before making your purchase since no returns, modifications or refunds will be allowed. 

All the programming elements planned for the Festival, including hot air balloon flights and shows, are subject to change, delay or cancellation, without notice. No refund will be granted. The same applies if, for whatever reason, you are unable to attend the event. 

If the event is cancelled in its entirety for any reason, the Festival may offer you an exchange or a refund. You are solely responsible for checking whether the event is cancelled or postponed through the Site. If the event is cancelled in its entirety or postponed, the Festival will inform you through the Site of the guidelines and procedures for the exchange or refund. 

The FMG may change its exchange and refund policies at any time at its sole and exclusive discretion. 

If you need support, we invite you to contact customer service at: info@festivalfmg.ca. Read the whole policy on purchases here.

You can buy your tickets here.

If you need assistance to complete the purchase of your tickets, please contact us at 819-243-2330 with a Visa or Mastercard credit card in hand.

The daily ticket gives access to all FMG activities and shows with general admission* for the selected date (opening hours may vary from one day to another). 

*General Admission does not give access to the VIP sections (Tanguay VIP Lounges, KO-LAB VIP Terrace, Rogers Front Stage) or Beauce Carnaval rides, unless you have upgraded your 5-day pass by purchasing Rogers Front Stage, KO-LAB VIP Pass or Beauce Carnaval Rides access.

You are encouraged to arrive early to ensure a place at the shows. The first-come, first-served rule applies.

For each product the maximum quantity is set at 10 per transaction.

It will be possible to purchase different products in a single transaction.

Each individual must be in possession of a ticket, regardless of age, with the exception of babies under 2 years old. Tickets are free for children 10 and under, but must still be reserved here.

You will receive your 5-day pass purchased during the Holiday Sale by mid-April 2027 at the latest. They will be sent to the email address used at the time of purchase.

Yes. All children aged 10 and under (at the time of the Festival) must be accompanied by an adult. Children between 2 and 10 years old must have their own ticket to cross the entrance to the Festival site. This is free for general admission. Access, such as the Rogers Front Stage, the Tanguay VIP Lounges or the KO-LAB VIP Pass, are subject to the same entrance fees as a person aged 11 and over.

Babies aged under 2 years old, carried or in a stroller, can access the Festival site free of charge.

No. There will be no ticket office on site. You can only buy your tickets here.

If you need assistance to complete the purchase of your tickets, please contact us at 819-243-2330 with a Visa or Mastercard credit card in hand.

Yes. Free admission is offered to the person accompanying a person holding a CAL card: Carte Accompagnement Loisir (carteloisir.ca) or the Access 2 card (access2card.ca).

If you have one of these cards, please purchase your access (5-day passport or daily access) and then fill out the following form, indicating your invoice number.

Limited quantities may apply.

The 5-day pass gives access to all FMG activities and shows with general admission* during the 5 days of the event, from September 1 to 5, 2027.

*General Admission does not give access to the VIP sections (Tanguay VIP Lounges, KO-LAB VIP Terrace, Rogers Front Stage) or Beauce Carnaval rides, unless you have upgraded your 5-day pass by purchasing Rogers Front Stage, KO-LAB VIP Pass or Beauce Carnaval Rides access.

You are encouraged to arrive early to ensure a place at the shows. The first-come, first-served rule applies.

Beauce Carnaval Rides access is mandatory for anyone who wants to enjoy the rides, regardless of age. It will also be necessary to have a 5-day pass or a daily pass from the FMG corresponding to the day of the chosen Rides access to enter the Beauce Carnaval Rides park. 5-day passes and FMG daily tickets are free for children 10 and under, reservations required for children 2 to 10.

If you don’t do rides, but have a 5-day pass or a daily pass from the FMG, it is possible to walk around the Rides park for free. Coupons will also be sold on site, at the entrance of the Rides Park, to do only some of them, a la carte.

Around 6:30 am and 6:30 pm. It should be noted that the flights are subject to weather conditions, the authorization of the flight directors and the decision of the pilot.

Yes, you can attend the morning take-offs (around 6:30 am) for free by going directly to the Festival site.

Yes. The shows will not be cancelled, but may be delayed in the event of heavy rain. A show may be cancelled ONLY during an electrical storm or when the safety of festival-goers is threatened.

Yes. There is a front stage section for the evening shows at the Loto-Québec Main Stage. You can purchase your Rogers Front Stage access here starting April 15.

Yes. You can bring your lunch.

However, it is not allowed to bring alcoholic beverages, glass containers, or any liquid in a resealable container (whether sealed or not) onto the Festival site. Any liquid in a resealable container must be discarded at the entrance of the Festival site.

*We encourage our festival-goers to bring an empty reusable water bottle and use the water refill stations on site to fill it. We have a few water refill stations, including two near our main entrances.

Yes. Your reusable bottle must be empty when you enter the Festival site. We have a few water refill stations, including two near our main entrances.

Yes, bars and food concessions will be available on site. See the food concessions list here.